Help Center

Where is shipping available?

We ship both locally (Australia) and worldwide!

How long does shipping take?

Shipping times: 

• Local orders generally take 2-7 business days to be delivered to you and we ship within 1-2 business days.
• International orders may take 7-14 business days to be delivered and we ship within same 1-2 business days.
• Shipping time might vary depending on location, shipment method and other factors.

How much does shipping cost?

• Orders over A$65 will have free shipping.
• Orders under A$65 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 

Which payment methods can I use?

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.

What if I need to return my purchase?

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email realretroclub@gmail.com with the subject 'Returns' and include your order number, name and the reason for the return.
• We will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

How do I place an order?

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for your Retro gear - we will ship your package within 1-2 business days.

Our support team is always happy to guide you at any step!

Do I get taxed for shopping outside of Australia?

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

• The customs value is made up of:
• the price paid for the goods,
• the insurance cost,
• the shipping cost.